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Avaya Infinity Platform

Name: Avaya Infinity Platform
Brand: AVYAY COIR PRIVATE LIMITED
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AVYAY COIR PRIVATE LIMITEDMumbai, MH

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Highlights at a glance

✓Category: Customer Experience
✓Made in Mumbai, MH, India

About this item

Unified orchestration layer for real-time data, AI, and workflows.
Contextual AI and workflows use full customer and enterprise context.
Real-time understanding, decisions, and action during the interaction.
Governed AI, data, and workflows operate within enterprise-defined policies.
Controlled deployment, data, and AI choices for organizations.

Description

A comprehensive enterprise CX platform designed for the AI age. Avaya Infinity connects systems, data, AI, and workflows to help enterprises turn customer interactions into orchestrated action. It creates a unified orchestration layer where enterprise data, AI, employee workflows, and customer interactions work together in real time so organizations can deliver more connected, intelligent, and effective experiences.

Avaya Infinity’s next wave of innovation

The latest Avaya Infinity advancements expand the platform from orchestration and AI enablement into measurable, enterprise-ready execution for both inbound and outbound interactions.

AI performance index

Measure AI by outcomes, not hype AI Performance Index (APIx) helps enterprises measure AI performance across outcomes, efficiency, cost, and automation so AI can be managed, improved, and held accountable over time.

Proving AI value in customer experience

Tandem care Coordinate AI and human expertise as one system Tandem care helps AI and human agents work from the same context. AI supports the background work of gathering information, guiding next steps, and coordinating workflows, while agents focus on the conversations where human empathy and expertise matter most.

Enterprise data activation

Give AI and agents real-time interaction context Avaya Infinity, built with Databricks , activates enterprise data like billing, usage, logistics, and fraud in real-time via Delta Sharing, so decisions are based on what is actually happening across the organization.

Expanded orchestration

Turn intelligence into action during the interaction Avaya Infinity connects systems, data, AI, and workflows in real time so organizations can route, verify, guide, automate, and act while the interaction is still happening.

HOW AVAYA INFINITY WORKS

Capture the power of intelligent orchestration Avaya Infinity, with support for Model Context Protocol (MCP) , unifies data and systems to deliver contextual, continuous customer journeys.

Get the advantages of cloud with the security and data sovereignty of on-prem

Deploy one universal, modern architecture and code base.
Infuse omnichannel conversations with AI-driven workflows
Hyper-personalize experiences for customers and employees
Connect and orchestrate without heavy lift integrations
Rapidly adapt with AI-agnostic orchestration

Why enterprises choose Avaya Infinity

For one large utility provider, Avaya Infinity helped turn a low-completion, agent-heavy experience into higher automation and lower operating cost.

Complete customer understanding

Bring together conversation history, sentiment, intent, account context, and enterprise data in a real-time view of the customer.

Intelligence that explains and improves

Avaya Infinity helps organizations understand not just what happened, but why, so AI and operations can improve over time.

Open, enterprise-ready architecture

Use MCP to connect AI, systems, and workflows without brittle custom integrations. And without locking into a single vendor stack.

Enterprise control and governance

Maintain control over deployment, data, AI choices, access, governance, and auditability as customer experience becomes more intelligent and connected.

Action in the moment

Avaya Infinity helps teams and AI guide decisions, automate steps, and complete work across systems during the interaction, not after it.

Enterprise control, without the cloud-only tradeoff

Many platforms force organizations into rigid deployment models, shared environments, and fixed AI choices that do not reflect enterprise reality. Avaya takes a different approach. Avaya Infinity is built for the requirements enterprise teams actually manage: Flexible deployment: Cloud, hybrid, on-premises, and backward-compatible paths Governed operations: RBAC, audit trails, retention controls, and BYOK Enterprise resilience at scale: Geo-redundancy, API gateway, and health dashboard

PATH TO MODERNIZATION

A flexible path forward for Avaya CC Elite customers Avaya CC Elite continues to support critical operations for many enterprises. Avaya Infinity gives those teams a practical way to add real-time AI, enterprise data, connected workflows, and orchestration to the environments they already run.

Extend existing investments

Build on current systems while adding new CX capabilities.

Move in phases

Align modernization to operational priorities, funding cycles, and risk tolerance.

Keep deployment control

Support cloud, hybrid, and on-premises requirements.

Bring AI into the workflow

Govern model choice, data access, and execution within enterprise-defined guardrails.

An open ecosystem for enterprise customer experience

Avaya Infinity brings together AI models, enterprise data, and partner technologies in an open ecosystem designed for real-time orchestration. By connecting systems through MCP, organizations can activate context across the customer journey and scale AI without vendor lock-in.

MODEL CONTEXT PROTOCOL

The power of context for building customer connection now In the AI age, customer experience cannot run on disconnected tools and delayed decisions. Enterprises need a platform that delivers context, helping them understand what is happening in the moment, acting on it immediately, and staying in control of how AI, data, and workflows operate.

AI-powered context unlocked by MCP delivers personalization at scale

Say hello to MCP The action-ready AI agent built with MCP This demo of Avaya Infinity showcases the powerful convergence of agentic AI with Model Context Protocol (MCP) that allows organizations to dynamically engage their customers and deliver hyper personalization.

Moments that make the connection

Do we already know who this customer is? Bring together real-time data, customer history, intent, and enterprise context to create a more complete understanding before and during the interaction.
Do customers need to repeat themselves? Carry context across IVR, self-service AI, agentic AI, and human agents so the experience continues instead of restarting at each handoff.
Can we reach out before the customer has to call? Trigger timely, governed outbound engagement based on customer context, signals, intent, risk, or next-best action.
Should this be handled by AI or a person? Coordinate automation and human expertise based on context, complexity, urgency, cost, and the moments where empathy, judgment, or reassurance are needed.
Can we act during the interaction? Orchestrate systems, workflows, and AI so decisions, recommendations, and actions happen in the moment.
Can we close the loop after the interaction? Orchestrate follow-up across teams and systems so the next step is assigned, completed, documented, and measured.
Can we trust how AI is being used? Apply AI within enterprise-defined policies, permissions, guardrails, logging, and auditability.
Are we locked into one platform or one AI model? Support multiple AI models and flexible deployment options so organizations can evolve their AI strategy without vendor lock-in.

Frequently asked questions about Avaya Infinity and enterprise CX

How is Avaya Infinity different from traditional CCaaS? Traditional CCaaS platforms are often built around fixed architectures, embedded AI models, and limited data access. Avaya Infinity transforms the contact center into a real-time intelligence layer that connects AI, enterprise data, and workflows so organizations can understand why things are happening and take action during the interaction.

What enterprise CX leaders are really asking in AI platform demos

Why does MCP matter? Model Context Protocol (MCP) allows AI to connect to enterprise systems, data, and tools in real time. It provides the standard connection model, enabling agentic AI coordinated action across the business without brittle custom integrations. Learn more about MCP

How does Avaya Infinity work with enterprise data platforms like Databricks?

Infinity uses the Databricks Data Intelligence Platform and unified Lakehouse to create a scalable, secure, AI-ready data foundation. Key benefits include a unified Lakehouse for all structured and unstructured contact center data, offering a single source of truth with centralized governance and audit trails. Delta Sharing enables secure, zero-copy data sharing, eliminating silos and accelerating real-time AI initiatives. Pre-built assets democratize insights for business managers. The platform enables running reliable, trustworthy, and compliant enterprise AI at scale, with automated AI Judges providing full visibility into both human and AI agent performance. Hear more about our Databricks partnership

What is tandem care?

Tandem care is a CX operating model that combines AI and human agents into a single, coordinated system. AI supports each interaction with context and guidance, while human agents focus on the moments that require empathy, judgment, reassurance, or complex problem-solving. The result is more efficient work and a connected experience from start to finish.

How does Avaya Infinity support closed-loop customer experience?

Closed-loop customer experience means every customer need leads to a clear next step. Avaya Infinity helps organizations orchestrate the full path from understanding the customer’s need to triggering action, routing work, supporting human or AI follow-up, updating systems, and measuring whether the outcome was completed.

How does Avaya Infinity support AI-powered outbound customer engagement?

Avaya Infinity brings inbound and outbound engagement into the same CX orchestration layer, so outreach can be proactive, contextual, governed, and measurable. Teams can use customer context, AI workflows, enterprise data, and human support to reach customers at the right moment with the right next step. Capabilities such as outbound preview mode, campaign management, compliance controls, real-time campaign statistics, and operational reporting help make outreach more targeted and efficient. See how AI-powered outbound changes customer engagement

What deployment models are supported?

Cloud, hybrid, and on-premises deployments are all supported. This gives organizations the flexibility to modernize in stages and align with their existing infrastructure, security requirements, and regulatory needs.

Why should Avaya CC Elite customers consider migrating to Avaya Infinity?

CC Elite continues to support critical operations, but many organizations are now looking to add capabilities like real-time AI, digital channels, connected data, and cross-system orchestration. Avaya Infinity provides a path to do that by extending what you have today while enabling the next generation of customer experience.

How do you govern AI?

AI is managed within enterprise controls, including access permissions, data oversight, and auditability. With support from technologies like what Databricks provides, teams can monitor how AI uses data, track performance, and maintain control as it scales. Learn more about the importance of open, governed AI

Show more Show less Resources

Reimagine your contact center with Avaya Infinity, now with support for MCP Blog Why tandem care is the new CX operating model Too many AI conversations in customer experience (CX) still assume automation and human service are opposing choices. But at Avaya, we see a different story unfolding. Read the blog Report Omdia Universe: Customer Engagement Platforms, 2026 Avaya is modernizing its mission through the Avaya Infinity platform, a customer experience platform designed to unify fragmented interactions. Read the report Blog What Is APIx? Avaya’s AI performance index for CX AI is creating a new executive problem in CX: not whether to deploy it, but how to prove it is working. APIx is Avaya’s answer to that problem. Read the blog Video Tandem care: Training AI & empowering agents Building AI workflows that improve customer outcomes with Avaya CEO, Patrick Dennis. Watch the video Fact Sheet Avaya Infinity: Driving intelligent orchestration and creating connections Explore how to evolve the contact center into the customer connection center, to strengthen relationships and build business value. Read the fact sheet Video Openness as a competitive advantage Choosing the deployment that also maintains sovereignty with Avaya CEO, Patrick Dennis. Watch the video White Paper Capture the power of intelligent orchestration Avaya Infinity delivers seamless, AI-driven orchestration forCX and EX from data sources beyond the contact center. Read the white paper Video Looking at the future of AI Avaya CEO Patrick Dennis explains true value happens when intelligent routing, real-time agent assist, and predictive analytics build on each other to completely transform your operations and ROI. Watch the video Report The hybrid reality: How to modernize CX without breaking business continuity This executive brief from Frost & Sullivan explores how you can layer AI-driven orchestration over your existing voice investments to innovate at your own pace. Read the executive brief White Paper From data to decisions: Reimagining CX analytics as a real-time intelligence layer Avaya Infinity Analytics Insights evolves traditional contact center metrics into conversational AI that allows stakeholders to interact with real-time data to solve operational inefficiencies. Read the white paper

Key attributes

Category	Customer Experience
Place of origin	Mumbai, MH, India

Reviews

Questions & answers

Ask the supplier — answers are visible to all buyers

No questions yet. Be the first to ask!

Know your supplier

AVYAY COIR PRIVATE LIMITED

Unverified<1 yr on BharatSealMumbai, Maharashtra

Orders completed

—

On-time delivery

—

Reorder rate

—

Year founded

2000

Staff size

—

Certifications

—

Company profile More products

Avaya Infinity Platform

AVYAY COIR PRIVATE LIMITEDMumbai, MH

Storefront →

Price on request

MOQ — Lead time on requestCurrency INR

BharatSeal order protection

Secure payments

Every payment is processed via Razorpay with PCI-DSS data protection and SSL encryption. We never see your card details.

PayUPIVisaMCAmexRuPayNet BankingWalletsPay Later+ more

Money-back protection

Claim a refund if your order doesn't ship, arrives damaged, or doesn't match the agreed spec. Disputes resolved within 7 working days.

Trade Assurance — not yet enrolled by this seller

This seller has not yet activated Trade Assurance. Pay outside BharatSeal at your own risk — we recommend chatting first to verify.

Only orders placed and paid through BharatSeal can enjoy free protection by 🛡 BharatSeal Trade Assurance.

Highlights at a glance

✓Category: Customer Experience
✓Made in Mumbai, MH, India

About this item

Unified orchestration layer for real-time data, AI, and workflows.
Contextual AI and workflows use full customer and enterprise context.
Real-time understanding, decisions, and action during the interaction.
Governed AI, data, and workflows operate within enterprise-defined policies.
Controlled deployment, data, and AI choices for organizations.

Description

A comprehensive enterprise CX platform designed for the AI age. Avaya Infinity connects systems, data, AI, and workflows to help enterprises turn customer interactions into orchestrated action. It creates a unified orchestration layer where enterprise data, AI, employee workflows, and customer interactions work together in real time so organizations can deliver more connected, intelligent, and effective experiences.

Avaya Infinity’s next wave of innovation

The latest Avaya Infinity advancements expand the platform from orchestration and AI enablement into measurable, enterprise-ready execution for both inbound and outbound interactions.

AI performance index

Measure AI by outcomes, not hype AI Performance Index (APIx) helps enterprises measure AI performance across outcomes, efficiency, cost, and automation so AI can be managed, improved, and held accountable over time.

Proving AI value in customer experience

Tandem care Coordinate AI and human expertise as one system Tandem care helps AI and human agents work from the same context. AI supports the background work of gathering information, guiding next steps, and coordinating workflows, while agents focus on the conversations where human empathy and expertise matter most.

Enterprise data activation

Give AI and agents real-time interaction context Avaya Infinity, built with Databricks , activates enterprise data like billing, usage, logistics, and fraud in real-time via Delta Sharing, so decisions are based on what is actually happening across the organization.

Expanded orchestration

Turn intelligence into action during the interaction Avaya Infinity connects systems, data, AI, and workflows in real time so organizations can route, verify, guide, automate, and act while the interaction is still happening.

HOW AVAYA INFINITY WORKS

Capture the power of intelligent orchestration Avaya Infinity, with support for Model Context Protocol (MCP) , unifies data and systems to deliver contextual, continuous customer journeys.

Get the advantages of cloud with the security and data sovereignty of on-prem

Deploy one universal, modern architecture and code base.
Infuse omnichannel conversations with AI-driven workflows
Hyper-personalize experiences for customers and employees
Connect and orchestrate without heavy lift integrations
Rapidly adapt with AI-agnostic orchestration

Why enterprises choose Avaya Infinity

For one large utility provider, Avaya Infinity helped turn a low-completion, agent-heavy experience into higher automation and lower operating cost.

Complete customer understanding

Bring together conversation history, sentiment, intent, account context, and enterprise data in a real-time view of the customer.

Intelligence that explains and improves

Avaya Infinity helps organizations understand not just what happened, but why, so AI and operations can improve over time.

Open, enterprise-ready architecture

Use MCP to connect AI, systems, and workflows without brittle custom integrations. And without locking into a single vendor stack.

Enterprise control and governance

Maintain control over deployment, data, AI choices, access, governance, and auditability as customer experience becomes more intelligent and connected.

Action in the moment

Avaya Infinity helps teams and AI guide decisions, automate steps, and complete work across systems during the interaction, not after it.

Enterprise control, without the cloud-only tradeoff

Many platforms force organizations into rigid deployment models, shared environments, and fixed AI choices that do not reflect enterprise reality. Avaya takes a different approach. Avaya Infinity is built for the requirements enterprise teams actually manage: Flexible deployment: Cloud, hybrid, on-premises, and backward-compatible paths Governed operations: RBAC, audit trails, retention controls, and BYOK Enterprise resilience at scale: Geo-redundancy, API gateway, and health dashboard

PATH TO MODERNIZATION

A flexible path forward for Avaya CC Elite customers Avaya CC Elite continues to support critical operations for many enterprises. Avaya Infinity gives those teams a practical way to add real-time AI, enterprise data, connected workflows, and orchestration to the environments they already run.

Extend existing investments

Build on current systems while adding new CX capabilities.

Move in phases

Align modernization to operational priorities, funding cycles, and risk tolerance.

Keep deployment control

Support cloud, hybrid, and on-premises requirements.

Bring AI into the workflow

Govern model choice, data access, and execution within enterprise-defined guardrails.

An open ecosystem for enterprise customer experience

Avaya Infinity brings together AI models, enterprise data, and partner technologies in an open ecosystem designed for real-time orchestration. By connecting systems through MCP, organizations can activate context across the customer journey and scale AI without vendor lock-in.

MODEL CONTEXT PROTOCOL

The power of context for building customer connection now In the AI age, customer experience cannot run on disconnected tools and delayed decisions. Enterprises need a platform that delivers context, helping them understand what is happening in the moment, acting on it immediately, and staying in control of how AI, data, and workflows operate.

AI-powered context unlocked by MCP delivers personalization at scale

Say hello to MCP The action-ready AI agent built with MCP This demo of Avaya Infinity showcases the powerful convergence of agentic AI with Model Context Protocol (MCP) that allows organizations to dynamically engage their customers and deliver hyper personalization.

Moments that make the connection

Do we already know who this customer is? Bring together real-time data, customer history, intent, and enterprise context to create a more complete understanding before and during the interaction.
Do customers need to repeat themselves? Carry context across IVR, self-service AI, agentic AI, and human agents so the experience continues instead of restarting at each handoff.
Can we reach out before the customer has to call? Trigger timely, governed outbound engagement based on customer context, signals, intent, risk, or next-best action.
Should this be handled by AI or a person? Coordinate automation and human expertise based on context, complexity, urgency, cost, and the moments where empathy, judgment, or reassurance are needed.
Can we act during the interaction? Orchestrate systems, workflows, and AI so decisions, recommendations, and actions happen in the moment.
Can we close the loop after the interaction? Orchestrate follow-up across teams and systems so the next step is assigned, completed, documented, and measured.
Can we trust how AI is being used? Apply AI within enterprise-defined policies, permissions, guardrails, logging, and auditability.
Are we locked into one platform or one AI model? Support multiple AI models and flexible deployment options so organizations can evolve their AI strategy without vendor lock-in.

Frequently asked questions about Avaya Infinity and enterprise CX

How is Avaya Infinity different from traditional CCaaS? Traditional CCaaS platforms are often built around fixed architectures, embedded AI models, and limited data access. Avaya Infinity transforms the contact center into a real-time intelligence layer that connects AI, enterprise data, and workflows so organizations can understand why things are happening and take action during the interaction.

What enterprise CX leaders are really asking in AI platform demos

Why does MCP matter? Model Context Protocol (MCP) allows AI to connect to enterprise systems, data, and tools in real time. It provides the standard connection model, enabling agentic AI coordinated action across the business without brittle custom integrations. Learn more about MCP

How does Avaya Infinity work with enterprise data platforms like Databricks?

Infinity uses the Databricks Data Intelligence Platform and unified Lakehouse to create a scalable, secure, AI-ready data foundation. Key benefits include a unified Lakehouse for all structured and unstructured contact center data, offering a single source of truth with centralized governance and audit trails. Delta Sharing enables secure, zero-copy data sharing, eliminating silos and accelerating real-time AI initiatives. Pre-built assets democratize insights for business managers. The platform enables running reliable, trustworthy, and compliant enterprise AI at scale, with automated AI Judges providing full visibility into both human and AI agent performance. Hear more about our Databricks partnership

What is tandem care?

Tandem care is a CX operating model that combines AI and human agents into a single, coordinated system. AI supports each interaction with context and guidance, while human agents focus on the moments that require empathy, judgment, reassurance, or complex problem-solving. The result is more efficient work and a connected experience from start to finish.

How does Avaya Infinity support closed-loop customer experience?

Closed-loop customer experience means every customer need leads to a clear next step. Avaya Infinity helps organizations orchestrate the full path from understanding the customer’s need to triggering action, routing work, supporting human or AI follow-up, updating systems, and measuring whether the outcome was completed.

How does Avaya Infinity support AI-powered outbound customer engagement?

Avaya Infinity brings inbound and outbound engagement into the same CX orchestration layer, so outreach can be proactive, contextual, governed, and measurable. Teams can use customer context, AI workflows, enterprise data, and human support to reach customers at the right moment with the right next step. Capabilities such as outbound preview mode, campaign management, compliance controls, real-time campaign statistics, and operational reporting help make outreach more targeted and efficient. See how AI-powered outbound changes customer engagement

What deployment models are supported?

Cloud, hybrid, and on-premises deployments are all supported. This gives organizations the flexibility to modernize in stages and align with their existing infrastructure, security requirements, and regulatory needs.

Why should Avaya CC Elite customers consider migrating to Avaya Infinity?

CC Elite continues to support critical operations, but many organizations are now looking to add capabilities like real-time AI, digital channels, connected data, and cross-system orchestration. Avaya Infinity provides a path to do that by extending what you have today while enabling the next generation of customer experience.

How do you govern AI?

AI is managed within enterprise controls, including access permissions, data oversight, and auditability. With support from technologies like what Databricks provides, teams can monitor how AI uses data, track performance, and maintain control as it scales. Learn more about the importance of open, governed AI

Show more Show less Resources

Reimagine your contact center with Avaya Infinity, now with support for MCP Blog Why tandem care is the new CX operating model Too many AI conversations in customer experience (CX) still assume automation and human service are opposing choices. But at Avaya, we see a different story unfolding. Read the blog Report Omdia Universe: Customer Engagement Platforms, 2026 Avaya is modernizing its mission through the Avaya Infinity platform, a customer experience platform designed to unify fragmented interactions. Read the report Blog What Is APIx? Avaya’s AI performance index for CX AI is creating a new executive problem in CX: not whether to deploy it, but how to prove it is working. APIx is Avaya’s answer to that problem. Read the blog Video Tandem care: Training AI & empowering agents Building AI workflows that improve customer outcomes with Avaya CEO, Patrick Dennis. Watch the video Fact Sheet Avaya Infinity: Driving intelligent orchestration and creating connections Explore how to evolve the contact center into the customer connection center, to strengthen relationships and build business value. Read the fact sheet Video Openness as a competitive advantage Choosing the deployment that also maintains sovereignty with Avaya CEO, Patrick Dennis. Watch the video White Paper Capture the power of intelligent orchestration Avaya Infinity delivers seamless, AI-driven orchestration forCX and EX from data sources beyond the contact center. Read the white paper Video Looking at the future of AI Avaya CEO Patrick Dennis explains true value happens when intelligent routing, real-time agent assist, and predictive analytics build on each other to completely transform your operations and ROI. Watch the video Report The hybrid reality: How to modernize CX without breaking business continuity This executive brief from Frost & Sullivan explores how you can layer AI-driven orchestration over your existing voice investments to innovate at your own pace. Read the executive brief White Paper From data to decisions: Reimagining CX analytics as a real-time intelligence layer Avaya Infinity Analytics Insights evolves traditional contact center metrics into conversational AI that allows stakeholders to interact with real-time data to solve operational inefficiencies. Read the white paper

Key attributes

Category	Customer Experience
Place of origin	Mumbai, MH, India

Reviews

Questions & answers

Ask the supplier — answers are visible to all buyers

No questions yet. Be the first to ask!

Know your supplier

AVYAY COIR PRIVATE LIMITED

Unverified<1 yr on BharatSealMumbai, Maharashtra

Orders completed

—

On-time delivery

—

Reorder rate

—

Year founded

2000

Staff size

—

Certifications

—

Company profile More products

Avaya Infinity Platform

Highlights at a glance

About this item

Description

Avaya Infinity’s next wave of innovation

AI performance index

Proving AI value in customer experience

Enterprise data activation

Expanded orchestration

HOW AVAYA INFINITY WORKS

Get the advantages of cloud with the security and data sovereignty of on-prem

Why enterprises choose Avaya Infinity

Complete customer understanding

Intelligence that explains and improves

Open, enterprise-ready architecture

Enterprise control and governance

Action in the moment

Enterprise control, without the cloud-only tradeoff

PATH TO MODERNIZATION

Extend existing investments

Move in phases

Keep deployment control

Bring AI into the workflow

An open ecosystem for enterprise customer experience

MODEL CONTEXT PROTOCOL

AI-powered context unlocked by MCP delivers personalization at scale

Moments that make the connection

Frequently asked questions about Avaya Infinity and enterprise CX

What enterprise CX leaders are really asking in AI platform demos

How does Avaya Infinity work with enterprise data platforms like Databricks?

What is tandem care?

How does Avaya Infinity support closed-loop customer experience?

How does Avaya Infinity support AI-powered outbound customer engagement?

What deployment models are supported?

Why should Avaya CC Elite customers consider migrating to Avaya Infinity?

How do you govern AI?

Show more Show less Resources

Key attributes

Reviews

Questions & answers

Know your supplier

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Avaya Infinity Platform

Highlights at a glance

About this item

Description

Avaya Infinity’s next wave of innovation

AI performance index

Proving AI value in customer experience

Enterprise data activation

Expanded orchestration

HOW AVAYA INFINITY WORKS

Get the advantages of cloud with the security and data sovereignty of on-prem

Why enterprises choose Avaya Infinity

Complete customer understanding

Intelligence that explains and improves

Open, enterprise-ready architecture

Enterprise control and governance

Action in the moment

Enterprise control, without the cloud-only tradeoff

PATH TO MODERNIZATION

Extend existing investments

Move in phases

Keep deployment control

Bring AI into the workflow

An open ecosystem for enterprise customer experience